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"Not too long ago, if you did 75 percent of the things you did right, it was okay. Now, if you don't do 98 percent of those things right, some competitor will eat you for lunch." Spoelhof, John on quality
"Not too long ago, if you did 75 percent of the things you did right, it was okay. Now, if you don't do 98 percent of those things right, some competitor will eat you for lunch."
Spoelhof, John on quality
