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If standard operating procedure would've have been followed the planes wouldn't have been able to crash into the buildings, they would've been intercepted and then shot down if they didn't comply with their orders. Pilots that worked in that area have stated this as well. In June they changed the operating procedure so couldn't act without the approval of the secretary of defense.Dye, James
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212 - The Extra Degree
The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. This powerful book by S.L. Parker and Mac Anderson gives great examples, great quotes and great stories to illustrate the 212° concept. A warning - once you read it, it will be hard to forget. Your company will have a target for everything you do ... 212°
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