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"I think a compliment ought to always precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception." - Twain, Mark
<blockquote><a href="http://quotationsbook.com/quote/7634/">I think a compliment ought to always precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception.</a></blockquote><br> <a href="http://quotationsbook.com/quotes/author/7349/">Twain, Mark</a> on <a href="http://quotationsbook.com/quotes/tag/complaints_and_complaining/">complaints and complaining</a><br> Quote from <a href="http://quotationsbook.com">Quotations Book</a>
