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<blockquote><a href="http://quotationsbook.com/quote/13292/">People expect a certain reaction from a business and when you pleasantly exceed those expectations, you've somehow passed an important psychological threshold.</a></blockquote><br> <a href="http://quotationsbook.com/quotes/author/7182/">Thalheimer, Richard</a> on <a href="http://quotationsbook.com/quotes/tag/expectation/">expectation</a><br> Quote from <a href="http://quotationsbook.com">Quotations Book</a>