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I think a compliment ought to always precede a complaint, where one is possible, because it softens resentment and insures for the complaint a courteous and gentle reception.

This quote is about complaints-and-complaining.

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A bit about Mark Twain ...

Samuel Langhorne Clemens (November 30, 1835 April 21, 1910), better known by his pen name Mark Twain, was a famous and popular American humorist, novelist, writer and lecturer.

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