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The difference between management and administration(which is what the bureaucrats used to do exclusively) is the difference between choice and rigidity.

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A bit about Robert Heller ...

Robert Heller, also Joseph Heller, (born William Henry Palmer, 1826-1878), was a British magician, mentalist, and musician. The year of his birth is the subject of some speculation; some sources list it as 1829 while others claim 1830.

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