"It all changed when I realized I'm not the only one on the planet who's scared. Everyone else is, too. I started asking people, Are you scared, too? You bet your sweet life I am. Aha, so that's the way it is for you, too. We were all in the same boat. That's probably what is so effective at our workshops. When I ask, Who else feels like this? the whole room of hands goes up. People realize they are not the only one who feels that way."
"When you say you'll meet someone at 11:00 AM, be there at 10:45. When you promise a check on the 30th, send it on the 28th. Whatever you agree to do, do it a bit more. Start with your employees, then extend it to everyone you deal with. News will soon get around that you are a person of your word."
"The master in the art of living makes little distinction between his work and his play, his labor and his leisure, his mind and his body, his information and his recreation, his love and his religion. He hardly knows which is which. He simply pursues his vision of excellence at whatever he does, leaving others to decide whether he is working or playing. To him he's always doing both."