Michael Schwartz - my quote collection

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Individual commitment to a group effort -- that is what makes a team work, a company work, a society work, a civilization work.

Conversation is an exercise of the mind; gossip is merely an exercise of the tongue.
Fire and swords are slow engines of destruction, compared to the tongue of a Gossip.
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
Look through your customer's eyes. Are you the solution provider or part of the problem?
Doing a great job and not meeting the customer's objectives is as useless as doing a poor job within the customer's objectives.
Revolve your world around the customer and more customers will revolve around you.
There are only two ways to get a new customer: 1. solicit a new customer any way you can. 2. Take good care of your present customers, so they don't become someone else's new customers.
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Success is more a function of consistent common sense than it is of genius.
Markets change, tastes change, so the companies and the individuals who choose to compete in those markets must change.

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